Total Quality Management

It is basically all about continuous improvement. The major goal of TQM is attain a six sigma system at having not more than 3.4 defects per million iterations for any business operation or practice – from manufacturing to customer transactions. Six sigma is a quality control tool for promoting tool for promoting operating excellence. One example of a six sigma discipline which is practiced in a business is the commercial airlines. The number of crash per flights is at a 3.4 defects per million. Those are the industries that really need to adopt or embrace the six sigma discipline or else their business would go down. But I think for other manufacturing companies it would be hard for them to adapt this kind of system.